Company Overview

VT Industries, Inc., is North America’s leading manufacturer of architectural wood doors for commercial and residential applications, the largest post-form laminate countertop manufacturer in the United States, as well as a leading source for butcher block countertops and other architectural wood products. VT is a family-owned company that offers a dynamic work environment and continues to invest in state-of-the-art manufacturing equipment and processes, as well as growth and development opportunities for its team members. The company’s three divisions serve customers from fifteen manufacturing facilities strategically located throughout the U.S. and Canada.

Position Description

Overall Responsibilities:

The Inside Sales and Service Representative (ISR) I acts as a primary customer contact with the Distributor Base and Territory Sales Managers. This position generates timely and accurate price bids on prospective jobs for our distributor network. The ISR assists with other functions like order processing, sample processing, and ship date assignments. This position develops an understanding of VT product offering, construction, labeling, and hardware restrictions. Specific responsibilities include, but are not limited to, the following:

Principal Accountabilities:

• Answer customer questions about products, prices, availability, or terms.
• Initiate samples requests and follow up with manufacturing regarding these requests.
• Develop and maintain constructive and cooperative working relationships with others.
• Communicate with customers to resolve conflicts between customer requests and state and federal building codes and regulations.
• Generate timely, accurate quotes on prospective jobs by keying information provided by customers.
• Compile, sort, and verify the accuracy of data before it is entered.
• Secure pricing for special or subcontracted materials.
• Confer with internal customers to verify product capabilities.

• Follow up and negotiate on projects with Distributor Base and Territory Sales Managers
• Maintain customer records using automated systems.
• Process order revisions and suggest alternative products when appropriate.
• Cross train to increase technical knowledge base and to assist with the entry of technical specifications on orders across multiple product lines.
• Relay order information to purchasing, manufacturing, sales, and production control.
• Assist the Claims Department in resolving customer complaints and special requests.
• Other duties as assigned.

Position Requirements

• Ability to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals.
• Microsoft Office skills
• Eager and willing to gain knowledge of door products and processes.
• Able to work independently.
• Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, and other office procedures and terminology
• Knowledge of principles and processes for providing customer service
• Excellent verbal and written communication skills
• Time management skills to meet or exceed department productivity goals.
• Multi-tasker with strong organizational and word processing skills
• Attention to detail.
• Reliable
• Ability to work in a fast-paced environment.

• All team members are expected to follow the Code of Conduct to the highest standards as well as to adhere to the Attendance Policy of VT Industries.

Physical Requirements

Tolerance for sitting long periods of time. Possess finger dexterity to write, type, and use a calculator. Maintain adequate vision to view small print and computer terminal. Ability to speak and hear, walk throughout facilities with occasional light lifting (25 pounds), stooping, kneeling, crouching, and reaching with hands and arms required. Ability to travel between multiple facilities as required to perform core job duties.

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.